![]() ![]() ![]() Be familiar with the functions performed by other departments (Housekeeping, Maintenance, Laundry, Owner Services and Accounting) and be able to assist and communicate both guest and owner requests or issues in an accurate, timely, effective manner.Order more keys from maintenance when needed. Ensure the key pegboard in the office stays organized and we have multiple keys for each property.Collection and processing of payments through credit cards, checks or cash and preparing the appropriate deposit.This may include updating the key log for vendors, finding alternate accommodations should the guests original property become unavailable, participating in the task/s assigned to you, etc. Assist in the day-to-day operations of the Guest Services Department.Maintain a clean and orderly office environment. Perform administrative tasks such as: retrieve and sort mail, file paperwork, send communication throughout the reservation process, assemble check in packets for incoming arrivals, direct vendors, prepare the office for opening and closing, etc.This includes the check in/out experience, answering questions and providing keys to vendors/potential guests. Providing a confident and competent Front Desk experience to those we encounter.This includes being able to apply the features and amenities of the individual property to guest requests. A desire to learn and be knowledgeable about our homes and condos.This position requires a large portion of your day to be spent communicating on the phone or through email. Provide outstanding communication skills, both written and verbal.Excellent Customer Service skills when dealing with guests, homeowners and vendors.Knowledge of all applicable reservation guidelines and restrictions.Proficiency in the use of Escapia for creating and making changes to daily, weekly and monthly reservations.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work assignments may change at any time, with or without notice. Please note that this is not a complete list of all required responsibilities and essential functions - but is meant to give specific examples of the scope of work. Our goal for you is to become a valued Team Member who is capable of performing the essential functions and responsibilities below, with the potential opportunity to cross-train in other departments after a qualifying period of time at Garden City Realty. The Guest Services department works closely with the other departments: Owner Services, Maintenance, Housekeeping, Laundry, and Accounting, to deliver an exceptional vacation. The “Garden City Realty difference” is defined as having our employee’s show care and concern while being aware of their own contribution to the company as a whole and being ready to step in to assist anyone with given directions. This is a multi-faceted position which requires the ability to communicate effectively through verbal or written correspondence, book reservations, recommend fun activities/events in the area and share the “Garden City Realty difference” with our guests, homeowners, vendors and staff. ![]() A day in the life of a reservationist is always different. This requires a willingness to learn and retain knowledge about the homes and condos we represent, along with the Garden City Beach and Surfside Beach areas. The primary function of the Guest Services Vacation Specialist/Reservationist is to assist guests with locating a vacation rental property to meet their requested needs, preferred amenities, and budget. To secure reservations for our homeowners through knowledge and expertise of our community and company inventory while providing stellar customer service to the individuals they encounter. We will focus first on what matters most. We will pursue excellence in the ordinary. To provide hospitality and service that makes the Grand Strand home ![]()
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